Welcome to our luxury fragrance store Abzy Aroma FAQs page. Here you’ll find clear answers about shipping, returns, payments, gift cards, and how our fragrance store operates across the UK.
We aim to provide a smooth, transparent shopping experience for all customers purchasing handcrafted fragrance oils and premium scents.
Here are some of the most common questions we get asked from our fragrance enthusiasts:
Fragrance oils are concentrated perfume oils designed to last longer on the skin and provide a richer scent experience than traditional sprays.
Most fragrance oils last between 5–6 hours depending on skin type and application. Our oils typically last 6-12 hours, with premium ones lasting up to 24 hours on the skin. On clothing, they can last 1-2 days depeding on how much fragrance you apply.
Yes. Our blends and premium scents are designed for strong longevity and noticeable projection.
We currently ship London using reliable tracked delivery services. Shipping options are displayed at checkout and may include standard and express delivery depending on availability.
All orders are securely packaged to protect your fragrance oils during transit.
Due to the nature of fragrance products and hygiene standards, opened fragrance oils cannot be returned.
If your item arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos, and we will resolve the issue promptly.
Unopened items may be eligible for return within 14 days in accordance with UK consumer regulations.
For UK consumer rights guidance, you can refer to:
https://www.gov.uk/consumer-protection-rights
Free shipping refers only to delivery costs and does not relate to tax refunds. All pricing is displayed clearly at checkout.
If gift cards are available, they can be purchased directly from our website under the gift section. Digital gift cards are delivered electronically and can be redeemed at checkout.
If you cannot find the gift card option, please contact us for assistance.
Coupon codes must be applied at checkout before completing payment. Only one promotional code may be used per order unless otherwise stated.
We reserve the right to modify or withdraw promotional offers at any time.
We occasionally offer promotional discounts and seasonal sales. To stay informed, we recommend subscribing to updates or checking our website regularly.
Currently, our luxury fragrance store operates online within London. We are exploring expansion opportunities and wholesale partnerships in the future.
At this time, our luxury fragrance store ships within the London only.
International shipping is planned for future expansion, and updates will be announced on our website and social channels.
All orders are shipped using reputable UK courier services with tracking provided. Once dispatched, you will receive a confirmation email containing your tracking details.
UK standard delivery typically takes 2–5 working days. Express delivery options may arrive within 1–2 working days.
Delivery times may vary slightly during peak seasons.
You will receive tracking information once your order has been dispatched.
Please contact us if your fragrance hasn’t arrived after 7 days.
If you do not find the answer you are looking for in our luxury fragrance store FAQs, please contact us
You can also contact us on instagram
We are committed to providing clear communication and efficient support for all fragrance-related inquiries.
